FREQUENTLY ASKED QUESTIONS
General informations
Reservations
Booking your rental equipment is MANDATORY before you arrive and will ensure you have the best possible paddling experience! Making a reservation allows you to be sure that your kayak, water bike or SUP is available when you arrive. You can make your reservation by going to our website – https://www.tropicalbleu.ca/.
Disclaimer
Each participant will be required to read and sign our “Liability Waiver and Assumption of Risk” form before going on the water. Entrants under the age of 18 will require the signature of a parent or legal guardian (over the age of 18).
emergency response
In the event of a serious emergency, participants are required to bring their own means of communication (transparent waterproof bags for mobile phones are on sale in our shop). Depending on the severity of the emergency, we ask that you call our store immediately 801-801-6262. Our staff will contact emergency services (911) if necessary.
Safety briefing and introductory lesson
Our staff takes the time to ensure that all attendees have a fantastic experience. After fitting the equipment, we will give you a few minutes safety briefing and a beginners lesson. For our experienced paddlers, our staff are there to provide advice and answer questions. When you return from your aquatic adventure, our staff will always be there to welcome you and find out how your experience was.
Equipment fitting process
All participants are properly outfitted by a staff member with a Canadian Coast Guard approved life jacket or PFD. Your personal flotation device is designed to save lives and should always be worn on the water.
Closed shoes are strongly recommended
Closed shoes are strongly recommended for all participants using a kayak, water bike or SUP.
Neoprene slippers are the most suitable for paddling activities. We recommend wearing a shoe that covers the whole foot like water shoes or old running shoes. Flip-flop style shoes are not recommended, as they fall off easily when the foot hits the muddy bottom of the sea.
Questions - answers
Where are you located?
Our rental branch is located at 53 Maurice Street, Petit-Rocher, New Brunswick, near the Quai de Petit-Rocher. Please visit our Contact Us page by clicking here for a detailed map.
When are you open?
We are open from June to September daily from 9 am to 8 pm, but opening hours change depending on daylight and conditions. Please call us at 801-801-6262 to confirm that we are open before coming or visit the website www.tropicalbleu.ca, a notice will be posted in the event of closure due to bad weather.
Is parking available on site?
Public parking is available.
Are there bathrooms on site?
Yes. A public bathroom is available.
Are there refreshments on site?
No. However, there is a restaurant next to the Tropical Bleu and a grocery store is a few minutes away.
What equipment is available for hire?
For this season we have:
2 BBQ-Donut Boat for 6 people each
2 water bikes
2 sit on top kayaks
2 sit-in kayaks
1 Tandem sit-in kayak
4 Stand Up Paddle boards.
What is a BBQ-Donut Boat?
It is a unique donut-shaped boat with a table in the middle to incorporate either a barbecue or a bowl to fill it with ice cream and champagne depending on the event. the boat is made of marine fiberglass which is a hard plastic compound (LLDPE) that floats on its own and equipped with an electric motor (eco-friendly).
Specifications of the BBQ-Donut boat?
-
Our BBQ-Donut Boat can accommodate up to 6 passengers or 900kg.
-
Equipped with an electric outboard motor.
What is the difference between a sit-in kayak and a sit-in kayak?
Sit-in kayak:
A sit-top kayak features an open deck where the paddler sits on top of the kayak rather than inside a cockpit.
Sit-in kayak:
A seated kayak at an enclosed deck with a cockpit where the paddler sits inside the kayak, surrounded by the hull.
How much does equipment rental cost?
Our rental rates are as follows:
Single kayak - 1 hour - $15 | 2 hours $25 | 3 hours $30
Double Kayak - 1 hour - $22 | 2 hours $35 | 3 hours $50
SUP board - 1 hour - $12 | 2 hours $20 | 3 hours $25
Water Bike - 1 hour - $15 | 2 hours $25 | 3 hours $30
BBQ boat - 2 hours and half - $150
The taxes is included in the prices above. If you want to save time registering, our usual parental waiver/consent forms are available by clicking here.
Should I book?
Although walk-ins are welcome, reservations are strongly recommended to avoid disappointment. For reservations, visit: www.tropicalbleu.ca or call: (801) 801-6262 or in person at our offices.
What type of payment is acceptable?
We accept: debit card, credit card, mobile wallet, cash, PayPal, etc.
What is provided?
Tropical Bleu provides you with your rental equipment, life jacket, buoy, anchor, walkie-talkie, fire extinguisher, whistle, and good times!
Do you give a lesson before going out on the water?
We'll give you a brief introduction to the equipment, provide you with some basic instructions and the safety features of the boat or board you're renting before you get out on the water, and then you're free to explore on your own .
I have never done a SUP before, is it easy or difficult?
After a few minutes most people gain a good level of confidence on a SUP and the activity is accessible to a wide range of ages, from the youngest (children) to the most mature (seniors). It's a great workout depending on how hard you go at it.
What should I bring with me?
You must bring a valid government ID (required). Depending on the time of day, we recommend bringing sunscreen, sunglasses, extra layers to keep you warm, snacks, drinks, towels, dry bags, hats and shoes you don't mind getting wet. We recommend wearing a shoe that covers the whole foot like water shoes or old running shoes.
Can I bring my children in a kayak?
Children under 16 are allowed in our kayaks but must be accompanied by an adult. Depending on age and size, children may be required to go double kayaking with an adult.
Please call 801-801-6262 to clarify any restrictions to avoid disappointment.
Can my child have their own paddleboard?
Children 15 and under and at least 5 feet tall can go on the water on their own board if an adult is on the water with them. Children aged 16, 17 and 18 can go on the water alone if they provide a signed parental authorization form.
Please call 801-801-6262 to clarify any restrictions to avoid disappointment.
Can I bring my dog?
We currently allow dogs to accompany you on your SUP adventure. However, our rental fleet consists of boards rated up to 250 lbs. If you and your dog exceed this weight, we recommend venturing solo. Please also note that our boards have a soft comfort/traction pad. If your dog's claws damage this cushion, you will be responsible for the repair costs of replacing the cushion. Tropical Bleu does not provide life jackets for dogs or accept responsibility if anything happens to them while they are on the water with you, and we do not "sit the dogs" if you cannot not bring them with you.
Do I have to sign a waiver?
Yes. An electronic waiver form is available on our website and an electronic signature is required when finalizing your online reservation. In case you missed it, you could also sign a copy on the spot.
It is a requirement for each participant to sign the waiver.
Minors under the age of majority (18) must have a waiver signed by a parent or guardian on their behalf.
Can I rent for a group or an event?
Absolutely! We welcome group rentals and events. Whether you are planning a team building activity, a family outing or a special occasion, we can meet your needs. We recommend that you contact us in advance to discuss group rates and availability.
What happens if the rented equipment is damaged during my rental period?
We understand that accidents can happen. In case of damage, please notify our staff immediately. We will assess the situation and determine the appropriate course of action, which may involve repair or replacement costs.
REMINDER
-
Safety should always be a top priority when renting and using a watercraft.
-
Follow any rules or regulations provided by Tropical Bleu.
-
Read and understand the rental agreement before signing it.
-
If you have any questions or concerns, do not hesitate to ask for clarification. Being well informed will ensure a smooth and enjoyable experience.
Have a fantastic time enjoying your water activity!